Support
Help with LineUp
Email us and a person will reply, usually within two days.
support@lineupdance.app
To report someone or something in the app, use the report button on it instead (see below). Reports reach our moderators faster than email.
Signing in
My sign-up code didn't arrive
Check your spam or junk folder, and give it a minute. Codes expire, so if yours is old, tap Resend code on the code screen and use the newest one.
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send a code that lets you set a new password.
Venues and nights
How do I add a venue or a dance night?
Add a venue from the Venues tab. Add a night with Add a night on the Tonight tab or on the venue's page. You can also share a Facebook event into LineUp on Android: tap Share on the event and choose LineUp.
I added a venue or night and nobody else can see it
New venues and nights from most accounts are checked by a moderator before they go public, to keep listings accurate. You can see yours while it waits. Instructors and hosts can publish directly; see the next question.
I teach or host. Can I post without waiting?
Yes. In the app, go to You, then Settings, then Account type, and ask to be listed as an instructor or host. A moderator will review it.
A listing is wrong or a night was canceled
Open it and use Report a problem, or edit it if it's yours.
Privacy and safety
Who can see which nights I'm going to?
You choose: everyone, people in your crews, or nobody. Change it in Settings under Who can see where you are going.
How do I report or block someone?
Open the message, night or profile and choose the report option, for example Report this message. To stop hearing from someone, choose Block on their message or profile. You can see and undo blocks under Settings, Blocked dancers.
Why does LineUp ask for my location?
To find and sort the dance nights near you. It's optional: you can say no and choose a town to search from in Settings instead. The Privacy Policy explains what's stored.
Your account
How do I delete my account?
In Settings, tap Delete my account. If you no longer have the app, here's how to ask by email, and what gets deleted.
Can I see the tips again?
Yes: Settings, then Show the tips again.